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Managed Services

For customers where productivity counts

Your customers expect your products and services to be fully supported, but adding depth and breadth to your capabilities, in a rapid, robust and flexible manner, can be extremely challenging.

Whether onsite, online or on the phone, aap3 has a reputation for delivering comprehensive global managed services that can enable you to keep your customers fully operational and at optimum performance.

Maintain

Your priority is to keep your customers fully operational, resolving incidents promptly within SLA. With aap3 you can provide a highly reactive and skilled IT Service Desk to your customers, offering 1st, 2nd and 3rd line support, both onsite or remotely.

Monitor

Constant monitoring is vital in ensuring services are always available and performing at optimal levels. Our remote managed services offer around-the-clock visibility on critical parameters, with instant alerts on status changes.

Predict

You can avoid unplanned downtime and improve the performance of your customer’s infrastructure with our proactive remote managed services. We can take control of updates, administer service packs and carry out essential tasks.

Fix

When something goes wrong on a customer site, it needs to be fixed, fast. Combining our service operation centre and field engineering services, we can provide your customers with access to a responsive global network of engineers skilled in IMAC and break/fix.

aap3 and Cisco have a close working relationship and I have been extremely impressed with their responsiveness and professionalism with regard to their IBLM capabilities. They are always keen to help and provide services where they can whether that be on behalf of Cisco or as aap3. I would recommend them to our System Integrators to provide services where needed to scale and provide services where appropriate

- SEAN HOBDAY Sales Business Development Manager, Cisco Systems

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Who we help

MSPs, CSPs and VARs

Giving your end-users fast and efficient access to your off-premises solutions.

Telcos and ISPs

Helping you to grow by offering complementary Tail End or Over-the-top services.

Vendors

Accelerate customer deployment or focus on higher value or strategic activities.

System Integrators

Supporting the systems that you have deployed, on your behalf.

Managed SERVICES CASE STUDY

Cisco’s challenge was managing their internal IT estate. They needed a Managed Service Provider (MSP) with the ability to provide a diverse range of services in line with their KPI’s and long term objectives. These services ranged from managing part of their desktop estate, providing a break/fix function, managing their assets, providing 1st, 2nd and 3rd line support supporting with Project Management and Telepresence installations. Their IT estate spans over 20,000 users across 63 countries within the EMEA.

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