The Art of Effective IT Outsourcing

With I.T. rapidly becoming a business critical function it is also becoming the biggest distractors from your core business.

IT Outsourcing

One of aap3’s Infrastructure and Application Analysts, has written this week’s blog on the art of effective IT outsourcing.

Outsourcing is a “word” often feared by traditional in-house IT staff, a “procurement methodology” often misunderstood and mismanaged by IT leaders and “fails” most often because a number of reasons:

  1. The IT organisation has tried to outsource work that has major process flaws that they have not been able to solved in-house and it seems easier to pass on the problem.
  2. The existing IT team do not let go of the work that has been outsourced and this leads to duplication, including payment, for the same work as well as a conflict of interest between parties.
  3. The outsourced solution isn’t effectively scoped leaving gaps in the service coverage; both geographically and in support skills.

 

Why should companies’ IT outsource anyway?

Simple, if delivering IT Services is not a core part of your business, why invest in that area? The best example I can give, is most new and existing businesses would not hire cleaners, give them a salary, pension, paid holidays, other regular benefits of full time staff.

No, most companies will hire a professional company that has cleaning at the core of their business. Cleaning is a relatively cheap commodity compared to IT so why not take advantage of doing the same thing in IT? Leading IT with a core versus context approach is something we are passionate about at aap3.

Once you decide what IT areas you want to outsource, from what point in the technology cycle and then focus your existing “key staff” on the next latest and greatest thing for your company, managing the points above become much simpler.

So if you are interested to find out more, please reach out to us at: itservices@aap3.com or call +44 (0) 2380 762 820.

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The Art of Effective IT Outsourcing
Article Name
The Art of Effective IT Outsourcing
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Outsourcing is a “word” often feared by traditional in-house IT staff, a “procurement methodology” often misunderstood and mismanaged by IT leaders.
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aap3
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Infrastructure Engineer

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